Frontier customers affected by copper theft outages can request billing credit

Frontier, now part of Verizon, says about 250 Monrovia customers have been without phone and internet service since May 8 because of copper theft. Repairs are being completed in phases through October.

Customers who have not received a bill can call Frontier customer support at 800-921-8101 with account number, billing address, and dates of the outage. If verified, customers will have a prorated credit on their next bill. Also, Frontier is offering a $25,000 reward for information leading to an arrest in the thefts.

- Brad Haugaard